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Policies and Procedures

It is our intention to provide our guests with a professional, luxury,  and therapeutic mobile massage.experience. The following policies and procedures serve as a guide for first-time and regular mobile massage clients of Lay Back n Relax.

At Lay Back n Relax, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as last minute meetings, traffic considerations, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.
In our commitment to provide a unique and superb  massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:

 

ARRIVAL TO YOUR LOCATION

Please make sure you are at the appointed location at the appointed time  If late arrival is inevitable, your service(s) will be shortened in order to keep on schedule. No full or partial refunds will be given. Therapist has the right to cancel or reschedule appointments that are more than 15 minutes late.

 

CANCELLATION POLICY

Please provide at least 24 hours notice if you need to reschedule, cancel an appointment, or reduce your appointment hours. This gives us enough time to fill this time slot. If your appointment is on a Monday, notice must be given 24 hours before your appointment that Sunday. If you fail to cancel prior to 24 hours before your massage appointment, 50% of the cost of service can be credited back to your account for first cancellation and 100% cost of service for all cancellations thereafter. 

 

LATE ARRIVAL POLICY

We regret that late arrivals will not receive extension of scheduled Lay Back n Relax' smassage appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.

 

NO SHOW POLICY

Clients who fail to show for massage appointments will not be given a full or partial refund. 

 

INFORMED CONSENT

Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will receive an electronic copy of the onsite massage therapy policies and will be asked to electronically sign the consent stating that you have read the information, understand it, and agree to comply with the professional onsite massage therapy policies and procedures. Clients who we have not seen for at least a year will also be asked to fill out this form.

 

SCOPE OF PRACTICE

Lay Back n Relax's massage therapists are licensed professionals and held to the highest standards of the American Massage Therapy Association and National Certification Board for Therapeutic Massage and Bodywork.
Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
Lay Back n Relax's massage therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The Lay Back n Relax's massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.

 

RESPECT FOR CLIENT NEEDS AND BOUNDARIES

Lay Back n Relax's massage therapists are happy to adjust pressure, musical volume, work longer on an area or move on if you request it.
The client may choose to refuse any onsite massage methods, stop massage at any time, and is free to leave.

 

PROFESSIONAL BOUNDARIES

Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the Oasis' massage therapy policies and procedures. The client will not be rescheduled if this occurs.
The breast and genital area will not be massaged under any circumstances. A professional distance will be maintained from these areas. Also, hip & gluteal area will be massaged only on request.
Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.

 

CONFIDENTIALITY AND CONVERSATION

The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the onsite massage.
We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.

 

EXISTING AND NEW MEDICAL CONDITIONS

It is the responsibility of the client to keep the Lay Back n Relax' smassage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the onsite massage may be continued.
The client must also keep the  massage therapist informed of any changes in health conditions.

If you have any questions on the above information, please direct them to Lay Back n Relax Massage Spa at 678-807-6808